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تصویر گواهینامه استرالیایی (2 طرف) یا پاسپورت، آدرس و تلفن گیرنده

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| +61 419 303 415

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قاسم جمشیدی

مدیر صرافی

| +61 419 303 415

احراز حویت

Disclaimer

Identity Verification Collection Notice

This document explains how Kayhan International Pty Ltd [ABN: 74 145 663 645] (we, us, our) will collect, use, disclose and store your personal information to verify your identity document(s) using the Attorney-General's Department's Document Verification Service (DVS). This will only occur with your express consent.

We are bound by the provisions of the Privacy Act 1988 (Cth) (Privacy Act), including the Australian Privacy Principles (APPs), as well as the Identity Verification Services Act 2023 (Cth) (IVS Act). Your personal information will be handled in accordance with our obligations under this legislation.

If individuals have any specific needs or require this notice in an alternative format, or if you need assistance due to any special circumstances, please contact us.

Why is your personal information being collected?

We are required and authorised by the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (AML/CTF Act) to verify your identity before we can provide you with remittance and foreign exchange services.

How will we handle your personal information?

We collect your personal information through our website, online forms, and in-person interactions.

The information you provide will be sent to the DVS Hub, administered by the Attorney-General's Department, and matched against official records held by the government agency responsible for issuing the identity document.

The DVS Hub will advise us whether the information you provide matches official records.

We do store copies of your identity documents after the DVS check is complete. This information will be retained for 7 years as prescribed under the AML/CTF Act.

How will the Attorney-General's Department handle your personal information?

The DVS Hub facilitates information transfer between us and the document issuer. The DVS Hub itself does not retain any personal information.

The Attorney-General's Department engages a third-party managed service provider for the DVS, who is required to comply with APP requirements and security standards.

  • For the purposes of the contract with the department.
  • To comply with requests under section 95C of the Privacy Act.

The Attorney-General's Department is authorised to operate the DVS Hub for identity verification purposes under the IVS Act.

For more information, visit: idmatch.gov.au

How will the document issuer handle your personal information?

Your information will be shared with the government agency that issued your identity document for verification against official records.

These agencies already hold your information as part of their official records and manage it under their own legal obligations.

What happens if you don't provide your personal information?

You do not have to agree to verify your identity documents through the DVS. You may instead attend a branch so your identity can be verified using physical documents.

However, if you do not provide the required personal information, we may not be able to provide certain services or process your financial transactions.

Other disclosures

Where necessary, we may disclose your personal information to third parties, including:

  • Intermediary service providers involved in DVS:
    • Outsourced providers connecting us to the DVS Hub.
    • Identity service providers (such as RapidID).
  • Law enforcement agencies in certain circumstances.

The Attorney-General's Department's verification assistance service

There may be circumstances where we require assistance to verify your identity.

The Attorney-General's Department may collect and disclose your information to relevant document issuers for identity verification purposes.

This collection is authorised under APP 5.2(c) and section 27 of the IVS Act.

The Attorney-General's Department will handle your information according to the Privacy Act.

If your identity documents contain information about other individuals, it is assumed you have obtained their consent.

There may also be overseas disclosure to recipients in New Zealand where verification assistance is required.

If you do not provide your information, the Department may be unable to verify your identity documents.

More information is available at: Identity Verification Services Privacy Statement

Further information

More information about how we handle your personal information is available in our Privacy Policy .

Our Privacy Policy outlines how you can access, correct, or make complaints regarding the personal information we hold.

Contact details

Privacy Officer
Kayhan International Pty Ltd

Email: info@kayhanex.com

Telephone: +61 419 303 415

Postal address: P.O.Box 582, Mount Eliza Vic 3930

حریم خصوصی

Privacy Policy

Last Updated: 28 March 2026


1. Our Commitment to Your Privacy

Kayhan International Pty Ltd (ABN: 74 145 663 645) (referred to as "we", "us", or "our") is committed to protecting your privacy. We are bound by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, hold, and disclose your personal information. It also covers your rights to access and correct your information and how to make a complaint.

This policy is available free of charge on our website: kayhanex.com

2. What Personal Information We Collect

We collect personal information that is reasonably necessary for us to provide our products and services to you. The types of information we may collect and hold include:

  • Identity Information: Full name, date of birth, occupation.
  • Contact Information: Proof of address, phone numbers, email addresses.
  • Identification Documents: Australian Driving Licence, Australian Government-issued ID, or International Passport.
  • Financial Information: Beneficiary bank account details, transaction history.
  • Technical Information: IP address, device type.

We will not collect sensitive information about you (such as information about your health, race, or political opinions) without your consent, unless an exemption in the APPs applies.

3. How and Why We Collect Your Information

We collect your information in the following ways:

  • Directly from You: When you register for an account, fill out forms, contact us by phone or email, or use our services.
  • From Third Parties: We may collect information from:
    • Electronic verification services.
    • Referrers or marketing agencies.
    • Publicly available sources.
  • Unsolicited Information: If we receive personal information we did not solicit, we will determine whether we could have lawfully collected it. If not, we will destroy or de-identify it as soon as practicable.

If we receive information from a third party, we will take reasonable steps to ensure you are made aware of it.

Why we collect it:

  • Verifying your identity in line with legal obligations.
  • Processing your transactions.
  • Communicating with you about your account and services.
  • Managing risks and legal obligations.

If you do not provide the personal information we request, we may not be able to provide our services.

4. Anonymity and Pseudonymity

We do not give you the option of dealing with us anonymously or under a pseudonym. This is because it is impracticable and, in most cases, illegal for us to provide services to unidentified individuals.

5. How We Use and Disclose Your Information

We do not sell, share, or rent your personal information to third parties for promotional purposes.

We may disclose information to:

  • Service Providers: Transaction processing, IT support, marketing, and fraud prevention.
  • Law Enforcement and Regulators: Where required by law or legal process.
  • Change of Control: In case of merger, sale, or acquisition.
Direct Marketing

We may use your information to offer products and services that may interest you.

Cross-Border (Overseas) Disclosure

To process transactions, we may disclose personal information outside Australia.

  • Beneficiary financial institutions.
  • International payment processors.
  • Overseas fraud prevention and verification providers.
Government-Related Identifiers

We only collect and use government identifiers where required or authorised by law.

6. How We Hold and Secure Your Information

We hold your personal information in secure databases and, in some cases, paper files.

  • Technical Measures: Encryption, passwords, firewalls, two-factor authentication.
  • Access Controls: Restricted employee access with audit logging.
  • Physical Security: Secure storage areas.
  • Remote Work Security: Strict remote device and data handling policies.

7. Cookies and Website Analytics

We use cookies and tracking technologies to improve website functionality and analytics.

  • Facilitate website access and usage.
  • Understand website interaction.
  • Improve our services.

You may manage cookies through your browser settings.

8. Your Rights: Access and Correction

Access (APP 12)

You may request access to your personal information.

Correction (APP 13)

We will take reasonable steps to correct inaccurate or outdated information.

9. How to Make a Complaint

If you have concerns about privacy, please contact us first.

Step 1: Contact our Privacy Officer
Step 2: Contact OAIC

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

11. Contact Us

For privacy-related queries, contact us:

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